Technical Support Specialist

7 days ago

Dublin, Dublin City, Ireland beBee Careers Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team in Dublin, providing exceptional support to clients onsite and remotely.

Key Responsibilities:
  • Hardware and Software Support: Provide on-site and remote assistance to end-users, resolving technical issues related to desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshooting Microsoft Applications: Troubleshoot and resolve technical issues related to Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, SharePoint).
  • User Access and Account Management: Support user access and account management in Azure Active Directory, including password resets, permissions, and group memberships.
  • Mobile Device Support: Assist in the deployment, configuration, and support of mobile devices through Mobile Device Management (MDM) platforms such as Microsoft Intune.
  • Azure Server Support: Provide support for Azure-hosted servers, including monitoring, patching, and basic configuration tasks.
  • Windows Server Administration: Assist with Windows Server administration, including user management, file permissions, and routine maintenance tasks.
  • IT Onboarding and Offboarding: Support IT onboarding and offboarding processes, including provisioning equipment and ensuring appropriate system access.
  • Incident and Request Management: Respond to and manage incidents and service requests via the ticketing system, ensuring timely resolution and adherence to SLAs.
Requirements:
  • Bachelor's degree in IT-related field or equivalent experience.
  • 3-5 years of experience in a similar role, preferably in IT services.
  • Industry certifications – Azure, Office 365. A+ and Network+ desirable.
  • Strong knowledge of Microsoft Azure, Office 365, and Windows Server desirable.
  • Understanding of ITIL framework.
  • Experience in adhering to KPIs.
  • Excellent communication skills with the ability to support clients remotely.
Why Choose Us
  • Rising Star Security Partner of the Year 2023.
  • Ranked as 4th fastest growing technology company in Deloitte Fast50 Awards.
  • Committed to diversity, equality, inclusion, and belonging.
  • Flexible working with a family-friendly focus.

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