Retail Gaming Host

Job Summary: We are seeking a proactive and motivated individual to join our retail team as a Betting Assistant. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced environment.

Your Role: As a Retail Betting Assistant, you will be responsible for engaging warmly with every visitor, providing best-in-class service, and creating a friendly atmosphere. Your enthusiasm for technology will help promote our online and retail products, ensuring each customer enjoys their time with us.

Key Responsibilities: Assist customers to place bets through various channels, maintain excellent shop presentation standards, step up and guide operations in the absence of management, adapt to different situations while remaining customer-focused, and fulfill social responsibility duties.

How You Will Succeed: Exceed customer expectations by building effective relationships, creating a warm and positive environment, hosting customers in shop, cross-selling our retail and online products, clearly communicating answers to customer queries, and informing customers about our latest promotions.

• Excellent communication and interpersonal skills
• Ability to work in a team environment
• Basic knowledge of betting terminology and processes
• Flexibility to work varied shifts, including weekends and bank holidays

• Competitive salary with opportunities for increase after 12 months
• Additional premiums for overtime, Sundays, and bank holidays
• Paid rest breaks
• Flexible work patterns
• Performance bonus and promotional rewards
• Family leave (maternity, paternity, adoptive, parental leave & wedding leave)
• Company sharesave scheme (25% discount on Flutter Shares)
• Life cover
• Company pension scheme
• Company sick pay
• Wedding leave
• Discounted health insurance
• Employee assistant programme (including up to 6 free counselling sessions)
• Financial wellbeing platform – NUDGE
• Company social events
• Group discount scheme
• Eyecare vouchers
• Cycle to work scheme
• Tax saver tickets (bus/rail)

We Live By: Customer First, Always | Change The Game | Win Together | Free To Be Me. Our values reflect what matters most to our people and guide the decisions we make.

Inclusion and Accommodations: We strive to be an inclusive employer and encourage people from all backgrounds to apply. If you need adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.