Customer Service Representative

2 weeks ago


Limerick, Limerick, Ireland RedChair Recruitment Full time

About This Opportunity

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As a Level 1 Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance.

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Responsibilities

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  2. Provide technical assistance to customers via phone, email, or chat in a timely and professional manner.

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  3. Troubleshoot and resolve basic hardware and software issues for customers.

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  4. Develop and maintain accurate documentation of customer interactions and issue resolutions.

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  5. Collaborate with internal teams to ensure seamless customer support.

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  6. Stay up-to-date on product knowledge and industry trends to provide accurate and relevant support.

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  7. Participate in ongoing training and development to enhance technical skills.

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Requirements

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  • Relevant technical certifications or coursework an asset.

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  • Proven customer service experience in a technical support role.

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  • Strong problem-solving skills and critical thinking abilities.

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  • Excellent verbal and written communication skills.

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  • Basic understanding of computer hardware, software, and operating systems.

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  • Familiarity with remote desktop tools and ticketing systems.

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Working Environment

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This is a full-time position based in the Killarney office. Occasional evening or weekend work may be required to accommodate customer needs.



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