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AWS Cloud Support Specialist
3 weeks ago
Escalation Specialist
">This is a unique opportunity to join our team and play a critical role in managing escalations and improving the overall customer experience.
">As an Escalation Specialist, you will work closely with internal stakeholders and engineering teams to drive complex customer escalations forward. You will be responsible for providing clear and timely communication, building a broad understanding of AWS services, and facilitating post-incident reviews.
">To succeed in this role, you will need to possess excellent analytical skills, strong ownership, and a bias for action. You will also need to be able to work effectively in dynamic environments and collaborate with industry experts.
">Required Skills and Qualifications
">- ">
- A minimum of 5 years of experience in Support Engineering, Customer Escalations, or similar IT roles.">
- Demonstrated knowledge and proficiency with AWS Services.">
- Excellent written and oral English communication skills.">
- Tertiary qualification or Bachelor's Degree in a related field.">
- Ability to work alternative hours, including some weekends and holidays.">
- Industry-specific accredited certification(s) such as AWS Associate level.">
Benefits
">This role offers a range of benefits, including:
">- ">
- Opportunity to work on complex and challenging projects.">
- Chance to develop your skills and expertise in a fast-paced and dynamic environment.">
- Collaborative and supportive team culture.">
- Professional growth and development opportunities.">
About Us
">We are a leading provider of cloud technologies and are committed to delivering exceptional customer experiences. We value innovation, creativity, and collaboration and are always looking for talented individuals to join our team.
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