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Customer Experience Specialist

1 week ago

Dublin, Dublin City, Ireland PayPal, Inc. Full time
About the Job
This exciting opportunity as an Enterprise Servicing Specialist offers you the chance to make a real impact in the payments industry. As part of our team, you will be responsible for delivering exceptional customer experiences to our largest merchant customers. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively within a matrixed environment.

Responsibilities
- Collaborate with cross-functional teams to resolve complex customer issues
- Develop and implement solutions to improve customer satisfaction and loyalty
- Analyze data to identify trends and areas for process improvements
- Communicate effectively with customers, internal stakeholders, and external partners

What You Need to Succeed
- 2+ years of experience in customer-facing roles, preferably in the payments industry
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to adapt quickly to changing priorities and deadlines

Benefits and Perks
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings plans and paid time off. Additionally, we provide opportunities for professional growth and development, including training programs and mentorship initiatives.