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Store Operations Lead

1 week ago

Dublin, Dublin City, Ireland Kiko Milano Full time
About the Role

We are seeking a Store Operations Lead to drive customer satisfaction, sales growth, and operational efficiency in our stores.

Main Responsibilities:
  1. Foster a high-performance culture within the team, promoting motivation and low staff turnover.
  2. Develop strategies to attract, retain, and develop top talent to deliver exceptional customer experiences.
  3. Ensure accurate store planning and annual leave management aligns with business objectives.
  4. Provide comprehensive training on products, applications, and sales techniques to equip the team for success.
  5. Collaborate with the Customer Experience Trainer to address team development needs.

Key Performance Indicators:

  • Monitor and analyze Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss) to inform strategic decisions.
  • Develop and maintain a quarterly action plan to drive business results.

Requirements:

  • A minimum of 4 years' experience in retail management, preferably as a Store Manager.
  • Demonstrated leadership, customer service, sales, and merchandising expertise.
  • Excellent communication and problem-solving skills.