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Operations Support Specialist
3 weeks ago
The Operations Support Specialist will provide critical support to the Client Services Manager in managing client expectations and developing new business opportunities. This role involves working closely with clients to identify and address potential issues before they become major problems.
You will also be responsible for assisting in the preparation of tenders and proposals for new business opportunities and contributing to the company's overall growth strategy.
- Key Responsibilities:
- Develop and maintain strong relationships with clients.
- Identify and mitigate potential risks to client contracts.
- Collaborate with colleagues to develop and implement new business strategies.
- Assist in the preparation of tenders and proposals for new business opportunities.
- Provide support to the Client Services Manager in managing client expectations.
- Contribute to the development and implementation of operational policies and procedures.
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
- Participate in regular meetings with clients and stakeholders to discuss contract performance and progress.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Highly organised and able to prioritise tasks effectively.
- Proactive approach to identifying and addressing potential issues.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Familiarity with customer relationship management (CRM) software an advantage.
