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Gaming Community Experience Specialist
2 weeks ago
Community Manager Role Overview
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We are seeking an experienced Community Manager to join our team. In this role, you will be responsible for fostering a positive fan community experience by moderating player reports and appeals from our fans.
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Key responsibilities include building and cultivating a positive customer experience, testing and reporting on new experiences for our fans, meeting and exceeding set KPIs in productivity, adherence, quality and accuracy, reviewing and investigating reports of infracting player behavior in line with moderation policies & procedures, and providing support to other departments/studios through handling scheduled requests.
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The ideal candidate will have a track record of delivering to highest operational performance standards, a strong analytical mind with excellent communication skills, and the ability to thrive in a fast-moving and changing environment.
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Requirements
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- Thriving in a fast moving and changing environment.">
- A track record of delivering to highest operational performance standards.">
- A strong analytical mind with excellent communication skills.">
- An appetite for innovation.">
- A solid understanding of Discord and other gaming social platforms.">
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Benefits
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We offer a range of benefits to support your physical, emotional, financial, career, and community wellness, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, and complimentary games.
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About Us
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We're a company that values adaptability, resilience, creativity, and curiosity, and we empower our teams to do great work and pursue opportunities for growth.
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