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Customer Care Specialist

2 weeks ago

Ennis, Clare, Ireland beBee Careers Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Level 1 Technical Support Specialist. The successful candidate will be responsible for providing prompt and effective technical support to customers while maintaining a positive and professional demeanor. This is an excellent opportunity for individuals who enjoy helping others and possess strong technical knowledge.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve basic hardware and software issues for customers.
  • Document customer interactions and issue resolutions in the ticketing system.


Qualifications and Attributes

The ideal candidate will possess the following qualifications and attributes:

  • Relevant technical certifications or coursework.
  • Proven customer service experience in a technical support role.
  • Strong problem-solving skills and critical thinking abilities.
  • Excellent communication and interpersonal skills.