Service Team Member

4 days ago

Dublin, Dublin City, Ireland beBeeService Full time €35,000 - €45,000
Job Overview

We are seeking a highly skilled and motivated Service Advisor to join our successful Aftersales team. As a key member of our service team, you will be responsible for ensuring that our customers' expectations are always met.

Your primary focus will be on providing exceptional customer service, ensuring seamless communication with customers and technicians, and maintaining high standards of quality and efficiency in the service process.

About the Role
  • Be the first and last point of contact with service customers
  • Take customer bookings and scheduling services and repairs
  • Communicate the customers work and faults to the vehicle technicians
  • Handle customer complaints
  • Advice and guidance for vehicle care and warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI
  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Liaise with other members of staff
Requirements
  • Experience as a Service Advisor in the motor industry is essential
  • Excellent customer service skills, professional appearance and work ethic
  • Demonstrable ability to meet and exceed targets
  • IT Literate including Microsoft Office suite
  • Self-motivating and able to manage own workload
  • Highly organised and focused
  • Ability to work equally well both alone and as part of a wider team
  • Excellent numerical skills
  • Full driving licence
What We Offer
  • Work Schedule: Monday - Friday
  • Bonus Scheme
  • Company Pension Scheme
  • Employee Assistance Program

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