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Customer Service Engineer

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

Job Description

We are looking for a highly skilled Junior Technical Support Engineer to join our team. The ideal candidate will have a strong background in electrical engineering or a related field, excellent problem-solving skills, and the ability to communicate complex technical information effectively.

Main Responsibilities:

  • Troubleshoot technical issues reported by customers, identifying root causes and implementing effective solutions.
  • Diagnose hardware and software issues related to our product range, working closely with technical teams to secure information and solutions.
  • Communicate with customers to ensure clear understanding of their issues, provide timely updates, and guide them through solutions.
  • Collaborate with technical teams to maintain detailed records, such as internal technical service logs, product updates, changes, and comparisons.
  • Engage in continuous product training to stay up-to-date with product features, configurations, and best practices.
  • Work closely with colleagues to resolve issues efficiently and escalate complex or unresolved technical issues to higher-level support as needed.
  • Assist customers with product setup, training, and offer guidance on best practices for using products.
  • Take on additional responsibilities as assigned by management.

Requirements:

  • A technical qualification in Electrical Engineering, IT, or a related field.
  • Strong organisational skills with the ability to manage multiple tasks simultaneously.
  • Proven technical expertise with an ability to understand electrical systems, including hardware, software, and networks.
  • Ability to stay current with emerging technologies and product developments.
  • Ability to work both independently and collaboratively within a team environment.
  • Excellent time management and prioritisation skills.
  • Proficiency in Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
  • Experience with CRM systems is advantageous.
  • Strong attention to detail with the ability to approach problems methodically and evaluate potential solutions.
  • Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical audiences.
  • Full, clean driving license in Ireland.