Customer Service Director

4 days ago


County Dublin, Ireland Teamworx Full time

Teamworx is seeking a Customer Service Director to lead our retail team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong leadership skills.

The successful candidate will be responsible for supporting the management team in overseeing day-to-day operations, ensuring smooth store performance, and leading a team to achieve sales and customer service targets.

Responsibilities:

  • Lead and motivate a team to deliver outstanding customer service
  • Supervise daily store operations, ensuring efficiency and effectiveness
  • Support management with stock control, merchandising, and store presentation
  • Assist in training and developing team members to reach their full potential
  • Handle customer queries and complaints in a professional manner
  • Ensure compliance with company policies, health & safety regulations, and food safety standards

Requirements:

  • Experience in a retail or grocery customer-focused environment
  • Strong leadership skills with the ability to inspire and develop a team
  • Excellent communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Strong problem-solving and decision-making abilities

What We Offer:

  • Competitive salary and benefits package
  • Career progression opportunities within a leading retail brand
  • Ongoing training and development programs
  • A supportive and inclusive team environment


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