Customer Experience Advocate

3 days ago

Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €42,700 - €56,000
About the Role

We are seeking a skilled Customer Experience Advocate to join our team. As a Technical Support Engineer, you will play a vital role in delivering exceptional customer experiences through prompt and effective solutions.

Key Responsibilities:
  • Communicate with customers via email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfill their goals with our solutions.
Requirements:
  • 1.5+ year experience in software support or customer service.
  • Fluent in English (verbal and written).
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS.
  • Experience in various communication formats.
  • Ability to grasp and articulate new technologies quickly.
  • Independent and teamwork capabilities.
Benefits
  • A competitive salary range of €42,700 to €56,000.
  • The opportunity to work with a talented team.
  • Professional development opportunities.
Diversity, Equity, and Inclusion

We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

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