Scheduler for Homecare Services

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Title: Scheduler for Homecare Services

Description:

This is an exciting opportunity to join a dynamic homecare company as a scheduler. The successful candidate will have a minimum of 1 year experience in a similar role and be responsible for coordinating care assistants' schedules, ensuring client satisfaction, and resolving operational issues.

Responsibilities:

  • Coordinating daily schedules for care assistants
  • Addressing operational issues related to customer care calls
  • Ensuring clients have a permanent care team assigned to them
  • Handling scheduling queries and responding accordingly
  • Providing emergency cover until 10am the next working day
  • Informing clients of time changes
  • Assigning schedules two weeks in advance
  • Verifying weekly allocated hours
  • Liaising with the Care Manager on start dates for new carers
  • Submitting reports on the shared drive by 12pm on the last working day
  • Covering all shifts two weeks in advance
  • Conducting weekly reporting


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