Scheduler for Homecare Services
5 days ago
Job Title: Scheduler for Homecare Services
Description:
This is an exciting opportunity to join a dynamic homecare company as a scheduler. The successful candidate will have a minimum of 1 year experience in a similar role and be responsible for coordinating care assistants' schedules, ensuring client satisfaction, and resolving operational issues.
Responsibilities:
- Coordinating daily schedules for care assistants
- Addressing operational issues related to customer care calls
- Ensuring clients have a permanent care team assigned to them
- Handling scheduling queries and responding accordingly
- Providing emergency cover until 10am the next working day
- Informing clients of time changes
- Assigning schedules two weeks in advance
- Verifying weekly allocated hours
- Liaising with the Care Manager on start dates for new carers
- Submitting reports on the shared drive by 12pm on the last working day
- Covering all shifts two weeks in advance
- Conducting weekly reporting
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