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Collections and Recoveries Professional

1 week ago

Dublin, Dublin City, Ireland TN Ireland Full time

Collection and Recoveries Professional:

This role involves managing and recovering outstanding debts owed to the company through effective communication, negotiation, and record keeping.

Main Responsibilities:

  1. Initiate contact with customers who have outstanding balances to negotiate and collect payments.
  2. Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.
  3. Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.
  4. Negotiate payment plans and settlements with customers while considering the company's policies and financial goals.
  5. Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
  6. Prepare and send collection letters, statements, and other necessary documentation to customers.
  7. Comply with relevant debt collection laws and regulations to avoid legal issues.
  8. Generate and analyze reports on the status of outstanding debts, collection efforts, and other relevant metrics.
  9. Deliver excellent customer service while being firm and persistent in the collection process.

Requirements:

  • Minimum 2-3 years' experience in collections execution.
  • Utilizing Collection tool (GetPaid or other App).
  • Clear experience in the fundamentals of a collection process: Calls, emails, escalations, dispute management & documentation.
  • Includes managing a book of business that can range from larger accounts down to medium/small size accounts and experience on strategies and processes to secure cash.
  • Comfortable with call/contact metrics + Financial & Operational metrics (Cash, AGED AR, 90+, dispute identification & resolution intervals).
  • Customer relationship skills (internal or external).
  • High energy/positive attitude.