Content Reviewer Role
3 days ago
CPL is seeking a highly skilled Content Reviewer to join our team. As a Content Reviewer, you will play a vital role in ensuring the quality and integrity of our content.
In this dynamic position, you will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and maintaining knowledge of client products and community standards. You will also use market-specific knowledge and insights to develop scalable solutions to improve user support and experience.
This is a full-time, permanent role with competitive salary and benefits, including private healthcare, pension contribution, and 25 days of annual leave. The working hours are flexible, with options for day or evening shifts. This is an office-based job, and employees are classified as essential workers.
Key responsibilities include:
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remaining knowledgeable about clients products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions
The ideal candidate will possess strong personal resilience, interpersonal skills, verbal and written communication skills, and empathy. They should also have high adaptability and a positive approach to challenges, with the ability to make decisions, prioritise, solve problems, and work as part of a team. Effective time management and prioritisation skills are essential, as well as the ability to consistently hit KPIs on time.
Benefits:
- Competitive salary
- Free meal on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
Requirements:
- Fluent in market language on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region
- Advanced level of English (C1)
Why join CPL?
- Chance to work within multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare and pension contribution
- No previous experience required – full training is provided
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