Support Experience Expert

1 week ago


Cork, Cork, Ireland Marriott International Full time

Marryott International is a global hospitality leader that is dedicated to helping its associates achieve their full potential. We believe in hiring a diverse workforce and sustaining an inclusive environment that allows our associates to thrive.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Relations Specialist in Cork CEC. As a Guest Relations Specialist, you will be responsible for providing exceptional support and service to our customers, including our hotels.

You will work closely with our customers to process all reservation requests received by phone or email. You will also learn about Marriott's global reservation systems and become an expert on how to manage customer queries.

Key Responsibilities
  • Process all reservation requests received by phone or email
  • Learn about Marriott's global reservation systems
  • Become an expert on how to manage customer queries
  • Work closely with our customers to provide exceptional support and service
Requirements
  • Excellent verbal and written skills
  • Ability to build rapport easily
  • Adaptability
  • Interest in progressing
What We Offer

We offer a range of benefits to our employees, including:

  • A choice of where to work - in centre, remote (within 50-mile radius) or hybrid
  • Discounts with local businesses
  • Flexible Working Arrangements to accommodate busy lives
  • Leave of Absence programme
  • Paid Sick leave
  • Parents Leave
  • Parental Leave
  • Full Paid Maternity Leave
  • Incentive Programme
  • Life Assurance and travel and bike-to-work schemes


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