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Service Assurance Centre Manager
1 week ago
National Broadband Ireland is seeking an experienced Service Assurance Centre Team Lead to join our operations team. The successful candidate will be responsible for leading a team that monitors and manages our FTTH network 24/7/365.
As a key member of our operations team, you will work closely with our technical experts to set out a clear culture of customer service and technical excellence, ensuring the delivery of excellent customer service and the in-life management of our active and passive networks.
We are looking for someone who has strong leadership skills and experience in managing teams, with a focus on customer service, technical excellence, and continuous improvement.
About National Broadband IrelandNational Broadband Ireland is delivering the largest telecommunications project in Ireland's history. We aim to deliver quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially.
We are looking for someone who shares our vision and values and can contribute to building a state-of-the-art operations capability with deep domain expertise across OSS, OLT, ONT, DWDM & IP domains.
Our team works together to ensure the successful delivery of all assurance activities within NBI, including the successful delivery of industry-leading customer service and Key Performance Indicators.
