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Microsoft Dynamics 365 Consultant

1 week ago

Dublin, Dublin City, Ireland Codec Azure Full time
About the Role

As a Senior Business Applications Consultant at Codec Azure, you will be responsible for delivering high-quality technical support and solutions to our customers. This role involves serving as a technical escalation point for complex incidents, providing timely updates, and managing expectations with our clients.

Key Responsibilities:

  • Technical Escalation: Serve as a high-level technical/functional resource for issues escalated from our Level 2 Consultants, diagnose, troubleshoot, and resolve complex incidents in a timely manner.
  • Client Engagement: Act as the main point of contact for high-profile or time-sensitive escalations, provide strategic guidance on the use of Dynamics 365 and Power Platform to achieve business objectives.
  • Change Requests/Small Projects: Implement CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery, collaborate with other consultants, developers, and stakeholders to achieve small project goals.