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Order Processing

2 weeks ago

Dublin, Dublin City, Ireland Keogh's Farm Full time
Job Description

The Order Processing & Logistics Administrator is a vital part of the supply chain process, responsible for the order capture, planning, coordination, administration, monitoring, and distribution of Keogh's Crisps.

This role requires excellent customer service skills, the ability to multitask, and work well under pressure. The ideal candidate will facilitate the smooth running of the department, ensuring timely dispatch of goods with accuracy and efficiency.

Main Responsibilities:

  • Processing, planning, coordinating, and monitoring the order process.
  • Updating customer information, products, pricing, and promotions onto Diomac (ERP system).
  • Responding efficiently to customer product and sales queries.
  • Processing invoices, credit notes, and debit notes.
  • Liaising with the Sales team, Operation Manager, Crisp Production Manager, Warehouse & Dispatch operatives, Finance Department, and Customers regarding deliveries/orders/stock & other issues.

Requirements:

  • 2 to 3 years' experience in order processing/general administration within the FMCG industry.
  • Strong customer focus and customer service.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong computer skills with experience of Microsoft Office and sales databases like WASP/CRM.
  • A self-starter with the capability to show drive, resilience, and initiative in a demanding environment.