Customer Service Advisor
7 days ago
About the Role:
This senior sales advisor position is ideal for an experienced retail professional who is passionate about delivering exceptional customer service and driving sales growth. You will lead a team of sales advisors, collaborate with the Store Manager, and contribute to the overall success of our wine store.
Key Responsibilities:
- Produce high-quality sales reports and insights to inform business decisions.
- Work collaboratively with colleagues to create a seamless shopping experience for customers.
- Maintain accurate records of sales data, product inventory, and customer interactions.
- Represent the brand positively through professional dress code and behaviour.
- Monitor store conditions, reporting any issues promptly to the Store Manager.
Qualifications and Skills:
- GCSE maths and English grade C or above, or equivalent.
- More than six months of retail experience, preferably in wine sales.
- An established track record of delivering sales growth and achieving targets.
- Proficiency in using EPOS systems, managing cash, and maintaining accurate records.
- Effective time management and organisational skills, with the ability to multitask efficiently.
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