Application Support Analyst

3 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

Experience a career with a global presence and diverse portfolio of services.

MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, partnering with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing.

We offer an exceptional hub of talented professionals to thrive in our 14 global locations.

Career Opportunity

We are seeking a highly skilled Application Analyst to join our team. As a successful candidate, you will manage the delivery of internal operations and support, working with vendors and being part of an internal team managing a portfolio of in-house/vendor applications.

Your Key Responsibilities:

  1. Play a key role as part of the global support team covering IT Core applications domain.
  2. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
  3. Document processes, procedures, and policies as required for appropriate governance of platforms.
  4. Day-to-day monitoring of our internal processes to ensure proactive resolution of any issues that arise.
  5. Document business user procedures and support user training.
  6. Participate in coordination and implementation of new platform releases with business users.
  7. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
  8. Internal coordination between distinct internal IT functions and groups to ensure high-quality service delivery and total ownership of issues to complete resolution.
  9. Support the business in Business Continuity and Disaster Recovery initiatives.

Requirements

You Have:

  1. 2+ years in a team responsible for providing analytical support and administration of business applications.
  2. Bachelor's degree in Computer Science or a related technical field, or equivalent experience.
  3. Knowledge of applications, systems, or application architecture/platforms.
  4. An understanding of Application/Database infrastructure setup and management.
  5. An understanding of supporting applications on Desktop environments, Servers, and SaaS.

Preferred Qualifications:

  1. An understanding of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, Apache Tomcat, SQL Server, Oracle DB, and AWS.
  2. Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
  3. An understanding of Application/Database infrastructure setup and management.
  4. Experience in technical writing/documentation skills.

About MUFG Investor Services

We're proud to have a vibrant culture, connected team, love of innovation, laser client focus, and next-level learning and development opportunities.

Our hybrid working model ensures flexibility and work-life balance.

Take a look at our careers site to discover more about our Brilliantly Different culture and what it means to work with us.

Apply now for this exciting opportunity to grow your career with MUFG Investor Services.



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