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Strategic Capacity Planner

1 week ago

Dublin, Dublin City, Ireland Amazon Full time
About the Role:
The Amazon Worldwide Capacity Planning team is seeking a skilled analyst to drive new innovations in customer service industry. As a key member of our global capacity planning team, you will collaborate with multiple business teams to ensure smooth execution of capacity planning processes.

Key Responsibilities:
- Manage long-term/short-term capacity planning processes for Global Outsourcing (GO) in Europe Network.
- Collaborate with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance and program teams to ensure seamless execution of capacity planning processes.
- Build optimal contact volume allocation plan for outsourcing partner network by managing trade-offs between quality, productivity, and cost.
- Coordinate with internal and outsourcing network operation teams to meet business service levels.

BASIC QUALIFICATIONS:
- Senior experience in Capacity Planning or related field.
- Experience in business or financial analysis experience.
- Advanced Excel and big data experience.
- Excellent communication (verbal and written) and interpersonal skills and ability to effectively communicate with both business and technical teams.
- Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills.

PREFERRED QUALIFICATIONS:
- Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field.
- Operations research or BPO experience.
- Experience working with supply chain planning or customer service planning function/tools.
- Some programming experience is a plus to automate tools whenever appropriate.
- Lean-Six Sigma Black Belt.
- Ability to deal with ambiguity and competing objectives in a fast paced environment while delivering results.