Intelligent Solutions Leader

2 weeks ago

Dublin, Dublin City, Ireland beBeeProduct Full time €78,000 - €108,000
Role Overview

As a strategic leader, you will oversee the development and delivery of sophisticated Speech/Text Analytics and Quality Management solutions for global customer support operations.

  • You will serve as a liaison between technical teams and business partners managing contact centers, addressing operational challenges through scalable, AI-powered solutions.
  • The role demands technical expertise, strong product instincts, and effective collaboration with cross-functional teams.

You will be responsible for owning products like Genesys Cloud and related analytics/QM platforms, integrating these systems with broader CX technologies.

Key Responsibilities
  • Lead strategy development, solution implementation, and quality management for Speech/Text Analytics and Quality Management solutions.
  • Collaborate with engineering, vendors, and business operations teams to address operational challenges and drive business outcomes.
  • Oversee product development, ensuring alignment with business objectives and market trends.

This hands-on, cross-functional role requires a unique blend of technical proficiency, strategic thinking, and interpersonal skills.

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