The Technology Leader is responsible for managing the team and related delivery activities for local systems. For non-local systems, the BSS Plan, Build and Run IT Leader interacts with business units and IT (including Plan/Build/Run/Country Manager/Business Relationship Manager [BRM]) to successfully deliver Abbott solutions and ensure value is achieved as anticipated from the outsourced relationships.

This role leads all support-related activities for local systems. This includes:

• Accountable for end-to-end support.
• Reports regularly on performance.
• Develops new Service Level Agreements (SLAs) and metrics, as needed.
• Works across stakeholders to gain agreement on new SLAs and/or metrics.

For non-local systems, this role has the following responsibilities:

• BSS Run is accountable for end-to-end support.
• Coordinates with Business Solutions and Service (BSS) Run on support activities and critical incident communications.
• Harmonizes and motivates team members.