Sales Floor Supervisor

Retail Operations Manager

Job Description

We are seeking a reliable and customer-focused Retail Keyholder to join our store team. As a key member of the store operations, you will be responsible for ensuring the smooth day-to-day running of the store.

Responsibilities:

• Open and close the store as required, ensuring it is ready for trade
• Deliver excellent customer service and support floor operations
• Support the management team in guiding and supporting team members
• Follow routines related to tills, stock control, and loss prevention
• Monitor presentation, merchandising standards, and product availability
• Take ownership of floor operations and team support as required
• Assist in maintaining a safe, clean, and efficient working environment

Required Skills and Qualifications

Previous retail experience, ideally with supervisory or keyholder responsibilities

Trustworthy, dependable, and capable of handling store keys and till routines

Strong interpersonal and communication skills

A calm, professional approach to problem-solving and supporting customers

Flexible and available to work varied shifts, including evenings and weekends

Proactive and ready to step up when required

Benefits

Competitive hourly rate

20 days annual leave (pro rata for part-time team members)

Clear progression pathways and a strong record of internal promotions

Supportive leadership and office teams

Access to an Employee Assistance Programme for well-being support

Staff discount and occasional wellness initiatives

A dynamic, fast-paced team environment where contribution is encouraged

Essential Skills

• Customer-facing experience
• Leadership or supervisory experience
• Teamwork and collaboration
• Problem-solving and adaptability
• Time management and organization