Global Quality Operations Lead

1 week ago


Dublin, Dublin City, Ireland WhatsApp Inc. Full time
Job Description:

Dublin, Ireland-based role for a Global Quality Operations Manager at Facebook's WhatsApp. The ideal candidate will be responsible for driving quality performance across a global vendor network, identifying root causes, and influencing strategies to bring the business forward.

Key Responsibilities:
1. Shape the team vision, establish the portfolio, and work with direct reports and leaders on strategies for executing and measuring progress.
2. Provide mentorship, technical guidance, and career development to team members.
3. Lead and enable a high-performing team to deliver on goals by providing 1:1 guidance and support.
4. Collaborate with cross-functional teams to implement scalable solutions and influence strategy.
5. Facilitate discussion among operational stakeholders and communicate prioritization decisions to the broader team.

Requirements:
8+ years experience in support operations or strategic spaces like Quality program management, Quality consultancy, or operations.
Proven track record of creating and managing successful teams.
Strategic thinker with analytical and problem-solving capabilities.
Demonstrated experience building relationships globally and communicating to various audiences.


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