Cloud Service Desk Associate

6 days ago


Galway, Galway, Ireland SAP SE Full time
Cloud Service Desk Associate

SAP SE is seeking an associate to join our Cloud Service Desk team. As a Cloud Service Desk Associate, you will provide technical assistance to customers, troubleshoot issues, and collaborate with colleagues to deliver exceptional customer experiences. Your analytical skills, problem-solving abilities, and passion for learning will make you an excellent fit for this role.

Key Tasks

  • Support customers with technical issues related to 'SAP Cloud for Customers.'
  • Analyze and resolve complex problems using knowledge base articles and customer incident data.
  • Develop and maintain relationships with customers and colleagues to ensure seamless communication and collaboration.
  • Continuously learn and grow through training and mentorship programs.


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