
Digital Transformation Specialist
6 days ago
Digital transformation is driving change in the way businesses interact with their customers. As a Digital Customer Service Advisor, you will play a key role in enhancing customer experiences by helping them embrace new technologies.
Key Responsibilities- Be the digital champion for our customers, providing support and guidance as they transition to newer technologies.
- Lead digital transformation by championing our app, website, and other services in our locations and at events.
- Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
- Engage in continuous learning to develop your digital expertise.
- Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services.
You have a proven track record of advising customers on digital products and empowering others to grow and excel in their roles. Your proactive approach to problem-solving and strong attention to detail enable you to adapt and thrive in dynamic environments.
Essential QualificationsNo specific qualifications or minimum educational requirements are necessary for this role.
About Our TeamOur team is dedicated to enabling our customers, colleagues, and communities to thrive through professionalism, determination, innovation, and a passion for making a difference in customers' lives.
We prioritize work-life balance, excellent pension contributions, and a unique customer experience. We seek talent that recognizes the importance of customer service and strives to make a positive impact.
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