Renewals and Retention Specialist
1 week ago
The Renewals and Retention Specialist is a critical role within our organization, responsible for driving customer retention, closing sales transactions, and managing the renewal process for service and license contracts. This individual will leverage strong product knowledge to educate customers on contract terms, identify upsell opportunities, and maintain relationships with internal account teams and customers.
About the Role- This specialist will review all customer accounts up for renewal daily and weekly to ensure data accuracy, identifying and resolving data issues in collaboration with internal teams.
- They will proactively address potential issues that could impact successful and timely renewals, demonstrating and communicating the value of renewing services and solutions to customers.
- The specialist will update Salesforce with detailed and timely notes for each renewal customer, providing visibility to stakeholders on progress and key account activities.
- Drive customer retention through proactive renewal management and upselling/cross-selling opportunities.
- Maintain accurate customer data and resolve any discrepancies or issues.
- Collaborate with internal teams to align communications and execute smooth renewal processes.
- Develop and implement strategies to improve renewal rates and increase customer satisfaction.
- Analyze and report on renewal performance metrics to inform business decisions.
- Post-secondary diploma or degree in business, supply chain, computer science, or related field.
- Minimum 7 years of experience in renewals, sales operations, or account management.
- Exceptional communication and negotiation skills with ability to engage and influence customers and stakeholders.
- Solid understanding of Enterprise SaaS applications and collaboration technology.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Flexible work arrangements and remote work options.
- Recognition and rewards for outstanding performance.
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