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2 days ago
We are seeking a seasoned Technical Product Manager to lead the development and delivery of innovative Speech /Text Analytics solutions for global customer support operations.
As a Product Manager, you will collaborate closely with data analysts, engineers, UX designers, business partners, and vendor partners to drive initiatives that enhance agent performance, improve customer satisfaction, and uncover insights from unstructured conversational data.
- Define and drive the product roadmap for speech analytics and Quality Management solutions, emphasizing technical execution and business value.
- Partner with contact center leaders to understand user needs, compliance requirements, and operational workflows.
- Translate business problems into technical requirements, ensuring robust design, integrations, and performance across platforms.
Key Qualifications:
- 6+ years of product management experience, with at least 3 years in a technical product role, focusing on contact center technologies such as Speech & Text Analytics.
- Proven understanding of system integrations, APIs, data pipelines, and architecture, with a proven track record to gather and translate business requirements into technical specifications.
- Familiarity with NLP, AI/ML concepts, and their application in customer service or voice interactions, along with experience in enterprise SaaS, cloud contact center platforms, or workforce engagement solutions.
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