Logistics Service Delivery Associate

6 days ago


Dublin, Dublin City, Ireland Amazon Full time

About Us

At Amazon, we're committed to being Earth's most customer-centric company. Our mission is to provide unparalleled customer experiences through innovative services and products.

We're an inclusive team that empowers and looks after our people, enabling them to focus on customer happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.

Your Role

As a Delivery Station Customer Service Associate, you will play a critical role in ensuring our customers receive their packages on time. You will work closely with colleagues across various teams within the station to resolve customer queries efficiently.

You will use multiple online platforms and tech systems to communicate with customers directly, resolving delivery issues and providing accurate information regarding their parcels.

Key Responsibilities

  1. Communicate with customers directly via phone calls to resolve delivery issues
  2. Earn the trust and confidence of customers by empathizing with their concerns
  3. Deep dive into customer queries to identify barriers to delivery and provide solutions
  4. Work proactively to find solutions to problems with limited guidance
  5. Establish strong collaborative relationships with colleagues across various teams within the station

About Our Team

Our team is dedicated to providing a first-class delivery service and ensuring continued trust in all Amazon customers. We support self-service channels to offer expert insights into complex customer issues.

Within the DSL team, you will work as part of a nationwide network linked across different delivery sites throughout the UK.

What We Offer

  • A dynamic and inclusive work environment
  • The opportunity to work with a talented team of professionals
  • Ongoing training and development opportunities


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