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Global Escalation Manager

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time
Escalation Manager Job Description

We are seeking a highly skilled Escalation Manager to join our team.

The ideal candidate will have experience working in a fast-paced environment, managing complex customer issues, and collaborating with cross-functional teams.

  • Cross-functional collaboration with Sales, Services, Support, and Engineering.
  • Effective prioritization and time management skills.
  • Strong analytical and problem-solving skills.
About Our Team

We are a team of skilled professionals who are passionate about delivering exceptional customer experiences.

The successful candidate will be responsible for working with a global mindset, serving as a mentor to junior staff, and making timely decisions from both business and technical perspectives.

Key Qualifications
  1. ITIL certification v3/v4 or an in-depth understanding of the ITIL framework.
  2. 5+ years of experience managing enterprise customer relationships in Technical Support, Technical Support or Business Operations.
  3. Incredibly high levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for clients and internal teams alike.