Service Line Operations Manager

2 weeks ago

Limerick, Limerick, Ireland beBeeLeadership Full time €100,000 - €120,000

Job Overview:

We are seeking a skilled leader to drive business performance and support the implementation of our market leadership growth plans.

The role will play a key part in driving business profitability and leading the support & operational processes for the service line. These include planning, financial performance, resourcing, headcount/cost management and business improvement projects.

The successful candidate is expected to have significant experience in operational management in a relevant professional services practice as the role needs to make immediate impact.

Key Responsibilities:

  • Support full business planning cycle – Growth Investment plans, Budgets, Service Delivery Model (SDM) / strategic workforce plans and MLOs / Reforecasts
  • Closely monitor business performance and outlook: agreeing/driving interventions with the leadership at SL, Sub Service Line, Markets/Sector & Competency levels, working closely with their Operational teams to maximise performance
  • Oversee SDM delivery including headcount management & recruitment, and initiatives aimed at optimising offshore/nearshore team deployment
  • Pricing - assist in the development of pricing policies and contribute to the shaping of profitable sales working with SL, SSL and Market leadership
  • Oversee engagement financials/margin and working capital performance, working closely with the Finance team, utilising Sub Area / Service Line initiatives as appropriate
  • Lead the development & delivery of Consulting's Reward strategy, working with the CBS Reward and the Talent teams, covering pay level, VPS/bonus delivery and the annual pay review
  • Indirect Cost management – ensure effective use of discretionary cash spend and appropriate input/influence around indirect spend in conjunction with CBS
  • Lead other SL strategic and operational projects as required
  • Member of Consulting's Management Team
  • Provide leadership and coaching to the SL operations team and extended CBS supporting teams critical to delivering business performance
  • Build and maintain a network with peers cross SL/CBS and Region e.g. UKI Super Region Management Team, FSO and other UK&I Service lines.

Requirements:

  • Significant experience in operational management in a relevant professional services practice
  • Ability to drive business performance and lead operational processes
  • Strong leadership and coaching skills
  • Excellent communication and collaboration skills
  • Ability to work effectively in a fast-paced environment

Benefits:

This is an exciting opportunity to join a dynamic team and take on a challenging role that will allow you to grow and develop your skills and expertise.

As a member of our team, you will have access to a range of benefits and opportunities, including:

  • Competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Opportunities for career advancement and growth

Other Information:

Please note that this role requires a high level of discretion and confidentiality due to the sensitive nature of the information handled.

Applicants must be willing to undergo a thorough background check prior to employment.

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