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Customer Experience Lead
2 weeks ago
We are seeking a Customer Experience Lead to join our team at Winemark. This is an exciting opportunity to lead and manage a team of customer-facing staff, driving sales growth and delivering exceptional customer experiences across our stores.
Main Responsibilities:- Lead and develop a high-performing team of customer-facing staff
- Implement strategies to improve customer satisfaction and loyalty
- Monitor and control store operations to ensure excellent customer experiences
- Collaborate with cross-functional teams to enhance customer engagement and loyalty programs
- Proven experience in customer-facing roles, preferably in retail
- Strong leadership and communication skills
- Ability to analyze data and make informed business decisions