Deals Operations Specialist
1 week ago
We're looking for a highly skilled Deals Operations Specialist to join our team at Verizon.
About the JobThis is a critical role that requires strong leadership skills, ability to cross-functionally collaborate, and possess project and process management skills.
As a Deals Operations Specialist, you'll be responsible for ensuring that all services are quoted against all addresses provided in its entirety.
You'll need to ensure the accuracy of the output against the originating data requirements prior to sending the output quote to sales for customer presentation.
This role may also be responsible for filling out a customer-facing spreadsheet with the pricing information obtained from our systems.
In addition, you'll have ownership of custom programs throughout a deal lifecycle (Deal Readiness) up until order submission (Implementation Assurance).
You'll lead discussions around on-boarding efficiencies, strategies, and quoting all while documenting and communicating updates to various teams.
To succeed in this role, you'll need to be motivated to gain a deep understanding of the end-to-end process flow of a deal and associated processes required to drive a customer solution to operational readiness upon contract signature.
You'll assess the operational supportability of a deal within our systems and identify areas of risk and work to identify, document, and mitigate them prior to contract signature.
This role demands strong problem-solving skills, ability to perform under pressure, and excellent customer service focus.
You'll transform the way we manage and win new business by program managing the deal risks and quotes throughout the deal lifecycle.
You'll align key stakeholders to timelines and challenges.
You'll manage and report on deal progress, program readiness, and order submission status.
You'll follow guidelines on implementing the overall deal strategy as it relates to order submission operability.
Key Responsibilities- Develop in-depth knowledge of all products, systems, contracting, and ordering flows.
- Build and maintain strong relationships with multiple business units needed to ensure deals are operationally supportable before contract signature.
- Lead various deal calls, defining and managing the quoting and contracting timelines from deal kick off to order submission.
- Utilize playbooks designed to effectively support deals.
- Create quotes/orders in any system required.
- Ensure efficiency and accuracy of all quotes.
- Track progress and report day-to-day activity and status to sales.
- Escalate issues that may jeopardize timelines.
- Proactively monitor quoting activity and advise facilitator immediately if/when a risk is identified.
- Ensure all necessary information is gathered to begin quoting and all parties are aligned on the quoting strategy.
- Support and define quoting and/or order strategy for RFPs from round 1 through to BAFO using designated playbooks.
- Run and own Deal Readiness Assessments (DRA) on each deal.
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