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Software Development and Support Expert
1 week ago
About Us:
We are Ibm Qatar, a world technology leader that provides innovative solutions to our clients. We are a fast-paced, highly technical, diverse, and customer-focused team that takes pride in the success of our clients.
About This Role:
This role is ideal for someone who likes an exciting environment with multiple challenges and tasks on a daily basis. You should be excited to learn about new technologies and products, as well as develop deep skills. Juggling priorities and coordinating workload with your peers comes easy to you, and you are patient, level-headed, and cool under pressure.
Your Responsibilities:
- Develop, document, and communicate action plans to clients and IBM teams as appropriate.
- Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
- Collaborate with other support and development teams as needed.
- Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, mentoring team members, working on fixpack release, participating in code/design review, delivering enhancement and contributing to high customer satisfaction.
