Artificial Intelligence Expert in Bulgarian
6 days ago
We are seeking a detail-oriented individual with a keen interest in Artificial Intelligence, who is fluent in Bulgarian on a near-native level and possesses strong interpersonal skills.
- The ideal candidate will be responsible for investigating and resolving reported issues via ticketing system, ensuring account support and abuse prevention.
- They will enforce clients' Terms of Use by monitoring reports of abuse on the site.
- The successful candidate will become knowledgeable about clients' products and community standards.
- They will analyse market insights to improve community support.
- Responsibilities also include gathering data to develop user experience improvements.
- Recognising trends and escalating issues outside company policy to the global team.
- Identifying inefficiencies in workflows and suggesting solutions.
Key Requirements:
- Strong personal resilience in pressured environments.
- Excellent verbal and written communication skills, with empathy.
- High adaptability and positive approach to challenges.
- Able to make decisions, prioritise, and work as part of a team.
- Effective time management and prioritisation skills.
- Ability to consistently hit Key Performance Indicators on time.
Language Skills:
- Fluent in Bulgarian language on a near-native level (C1-C2) in oral and written communication.
- Advanced level of English (C1).
Why Join Us?
- Multicultural team environment.
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