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UK Customer Service Team Member

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Company Overview

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Cpl is a proud Talent Partner to Bank of Ireland, delivering brilliant, engaged and committed people to support the bank's promises to deliver for their customers.

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We have been trusted by Bank of Ireland to partner in delivering talented individuals who can learn, develop and build their careers within banking and receive access to the best training, systems, and support from our colleagues in Bank of Ireland.

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Our Goal

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Our goal is to set up Cpl colleagues on site with Bank of Ireland for success, regardless of role, duration, or terms of contract. We provide full 360 support through on-site training and ongoing development opportunities.

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The Role

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  • Provide 'Best in Class' customer service and resolve customer queries in a contact centre environment.
  • Meet professional standards expected of a leading contact centre.
  • Achieve individual performance objectives based on SLAs.
  • Positively contribute to your team and support team colleagues.
  • Ensure compliance with all regulatory requirements, including operational and administrative procedures, risk verification protocols.
  • Embrace personal development and maintain required levels of competency aligned with role expectations.
  • Reinforce customer-centric values.
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Requirements

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  • At least 1 year of experience in Customer Service (Retail, Hospitality, Contact Centre).
  • Excellent interpersonal and communication skills.
  • Ability to Problem Solve.
  • Be resilient and adaptable, with a willingness to learn in role.
  • Good level of PC skills.
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Benefits

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  • Competitive starting rates & hours.
  • Engaged onboarding & training.
  • Support for APA/ QFA qualifications (subject to role).
  • Dedicated Employee Assistance Programme (EAP).
  • Bike To Work scheme.
  • Travel tax incentives.
  • Diverse and inclusive culture.
  • Remote, hybrid & on-site opportunities (subject to role).
  • Flexible hours available (subject to role).
  • Access to internal BOI Careers Lab and soft skill training.