Operational Excellence Manager

4 days ago


Dublin, Dublin City, Ireland Ooft Limited trading as Shuppa Full time
About Us
Ooft Limited trading as Shuppa is a dynamic delivery company focused on redefining convenience and essential services through operational excellence and customer obsession.

The Role
We are seeking an experienced Site Reliability Lead to join our team. As a key member of our operations team, you will be responsible for driving day-to-day inbound and outbound operations with precision and dedication.

Key Responsibilities
• Inbound Operations
• Putaway Accuracy: Achieve and maintain 100% accuracy in putaway operations by leading and training teams to handle incoming stock with precision and conducting regular spot checks on stock locations.
• Consumables Stock Levels: Ensure 0% out-of-stock items for consumables through proactive spot checks, stock audits, and effective inventory management.
• Clean & Tidy Site: Oversee site maintenance, including the development and monitoring of checklists, to ensure standards exceed a target cleanliness rating (e.g., > 81). Leverage stock counts, regular inspections, and training to maintain an organised, safe, and efficient workspace.

Outbound Operations
• Store Uptime: Ensure 100% store uptime through efficient labour scheduling, proactive monitoring, and contingency planning for absence management.
• Training & Development: Oversee rider training and upskilling processes, achieving a high pass/fail rate for new potential stock operations candidates, and supporting team development initiatives.
• Manager Support: Foster a supportive work environment by maintaining regular communication, education initiatives, and team development activities to ensure team engagement and motivation.

About You
As a successful candidate, you will have:
• Proven experience: 1-2 years in a leadership role within fast-paced environments such as warehousing, retail, or logistics.
• Detail-orientated: Strong focus on accuracy and process adherence.
• Problem solver: Ability to quickly identify, troubleshoot, and resolve operational issues.
• Team leadership: Skilled at motivating, training, and managing diverse teams to achieve consistent results.
• Organised & proactive: You thrive in dynamic environments and take a hands-on approach to managing operational targets.
• Technologically proficient: Familiarity with inventory management systems, operational software, and data reporting tools.
• Adaptable: Ready and willing to work shifts as needed, including evenings and weekends.

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