Residential Client Services Representative
1 week ago
The ideal candidate for this role should possess exceptional communication skills, both written and verbal, with fluency in spoken and written English.
They should be able to thrive in a teamwork setting, contributing positively to group dynamics. Task prioritization is essential as the agent will manage and prioritize multiple tasks in a fast-paced environment.
A strong background in CRM tools, particularly Blockman, is beneficial. Computer literacy is crucial, enabling efficient handling of emails and data entry. Familiarity with the property industry will provide a distinct advantage in this role.
Key Responsibilities:- Front of House Duties: Welcome clients and visitors, serving as the first point of contact for the office.
- Maintenance Issue Management: Address day-to-day maintenance concerns across our diverse portfolio of residential developments, ensuring timely resolutions.
- Issue Logging & Contractor Liaison: Accurately log maintenance issues and maintain effective communication with contractors to ensure swift action.
- OMC Member Queries: Respond promptly and professionally to queries from Owners' Management Company members.
- AGM Arrangements: Assist in the organization and coordination of Annual General Meetings.
- Scheduling Assistance: Collaborate with the Property Management Team to schedule contractor access for ongoing projects, ensuring minimal disruption to residents.
This fast-paced position requires handling numerous calls daily, alongside a significant volume of emails. It is particularly suitable for individuals currently pursuing a career in property management, offering hands-on experience in the field.
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