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Pet Store Operations Manager
1 week ago
Maxi Zoo is part of the Fressnapf Group, a European market leader in pet products with 2,700+ shops across the continent.
The company has established itself as Ireland's largest pet retailer, operating over 30 stores across the country.
With a strong focus on creating a positive experience for pets and their owners, Maxi Zoo aims to simplify, improve, and enhance lives through its services.
To achieve this goal, the company prioritizes teamwork, accountability, and continuous learning about pets and customers.
We are currently seeking an exceptional individual to fill the role of Store Manager in Leopardstown. As a Store Manager, you will be responsible for overseeing the day-to-day operations of your store, ensuring a smooth and efficient customer experience.
You will report directly to the District Manager, working together to drive revenue growth, manage costs, and foster a culture built around high-quality pet care and exceptional customer service.
Main Responsibilities:
- Operational Store Excellence: Ensure compliance with store processes and guidelines within the framework of Corporate Centre Standards.
- Utilize operational store analytics to optimize efficiency, streamline processes, and inform decision-making for enhanced store performance.
- Drive operational excellence by exceeding company KPIs, managing cash and stock effectively, and controlling personnel and sales performance.
Leadership: Empower team members' growth and success through supportive leadership, training, and a culture of trust and respect.
Champion engagement and continuous learning, ensuring every team member thrives and contributes to our shared success.
Merchandise and Inventory: Create an engaging shopping experience with impeccable availability, planogram implementation, and accurate inventory management.
Customer Engagement: Drive customer engagement through exemplary service, ensuring the entire team upholds the standard.
Brand Integrity: Prioritize animal welfare, ensuring that animals in our care are treated with respect and kindness at all times.
About You:
- Proven successful experience as a retail Store Manager
- Track record of achieving KPIs and driving business growth
- Strong leadership skills and business acumen
- Excellent customer service and organizational skills
- Effective communication and interpersonal skills
What We Offer:
- Competitive Salary and Bonus Structure
- Certified Great Place to Work Environment
- Employee Discount (up to 40% in-store, 20% in-salon)
- Paid Leave (Sick, Annual, Bank Holidays, Maternity/Paternity)
- Refer-a-Friend Scheme
- Advancement Opportunities
- Community and Educational Support
