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Renewal Specialist Advisor

2 weeks ago


Galway City, Ireland Sap Se Full time

SAP is revolutionizing the way businesses think about their processes, offering a powerful platform to optimize business operations and drive intelligent transformation.

We are seeking an experienced Renewal Specialist Advisor to play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.

The ideal candidate will possess strong negotiation and communication skills, with the ability to articulate value propositions effectively and manage multiple priorities.

Key Responsibilities:

  • Develop strong relationships with assigned clients to understand their needs, challenges, and goals
  • Provide end-to-end renewal execution support, maintaining knowledge of commercial negotiation and renewal execution
  • Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements
  • Maintain accurate records of client interactions, renewal statuses, and forecasted revenue

Requirements:

  • Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales
  • Excellent organizational skills, with a keen attention to detail and ability to manage multiple priorities
  • Demonstrated ability to work collaboratively in a cross-functional team environment
  • Ability to liaise with various approval steps, including accounting, finance, office of CFO, legal, etc.