Investigations and Mediation Expert

2 weeks ago

Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time
Key Responsibilities

- Professionally represent Interactive Brokers in verbal and written communications with the FSPO and/or our clients by accurately and effectively communicating Interactive Brokers' position.
- Prioritize workload to adhere to strict FSPO deadlines in conjunction with the complaints policies and legal requirements.
- Proactively engage with different departments within IB to thoroughly investigate complaints, identify root causes of any issues, and implement appropriate resolutions where necessary.
- Be a client advocate, fulfilling a level of satisfaction with client service received.
- Support a strong team culture that aligns with our core values.
- Deliver high-quality work with great attention to detail.
- Assist in resolving complaints not referred to the FSPO when necessary.

Qualifications & Experience

- Bachelor's degree in Law, Finance, Compliance, or another related field.
- Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland, or Barrister-at-Law called to the bar of Ireland.
- Up-to-date CPD and at least 3 years of relevant complaints handling experience.
- Experience handling complex financial services complaints, ideally with trading knowledge and an understanding of financial instruments such as futures, options, CFDs, and equities markets.
- Strong written and oral communication skills with proven ability to present accurate, clear, and concise communication for internal and external audiences.
- Ability to evaluate and advise on case resolution strategies, ensuring fair treatment of customers and compliance with all regulatory requirements.
- Strong team player and ability to provide guidance and mentoring to other team members in our various entities.
- QFA qualified or working towards the completion of the qualification.

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