Senior Consultant, Custody Services Expert

5 days ago


Limerick, Limerick, Ireland Acca Careers Full time

About Northern Trust: We are a globally recognized, award-winning financial institution with a rich history dating back to 1889.

Our company is built on the principles of service, expertise, and integrity. We have over 130 years of financial experience and serve the world's most sophisticated clients using leading technology and exceptional service.

The Limerick office is home to our Custody Client Service team, which supports over 650 clients. This role requires strong interaction with internal teams to source information and provide prompt responses to client queries.

Based in Limerick, you will develop and maintain client relationships internally and externally. As an individual contributor within a team environment, you will own the service delivery for significant clients, ensuring we exceed their expectations for all custody queries.

This opportunity is ideal for an experienced professional looking to join a team committed to providing exceptional client service.

Main Responsibilities:

  • Responsible for service and delivery to one or multiple clients
  • Ownership of Custody Relationship for assigned clients
  • Point of consultation for clients. Initiates frequent, proactive communication
  • Leads / Conducts Service reviews
  • Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties
  • Track service & delivery results against project plans and SLD (Service Level Delivery)
  • Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
  • Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders
  • Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients

Requirements:

  • Several years' experience within Fund Services (preferably Custody)
  • Comprehensive knowledge of the securities industry, its products and instruments
  • Excellent interpersonal skills including ability to persuade and influence change / best practice
  • Ability to communicate with partners and clients at all levels
  • Strong team player with a positive 'can do' attitude
  • Ability to learn and share client strategy, products, and industry initiatives
  • Operates independently & has in-depth knowledge of the business


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