Customer Service Representative

3 days ago


Dublin, Dublin City, Ireland Inter Ikea Systems B.V. Full time

Company Overview

IKEA is a global leader in home furnishings, committed to creating a better everyday life for the many. Our values of inclusivity, diversity, and sustainability guide everything we do.

We're passionate about empowering our customers to make their homes beautiful and functional. If you share this passion, we want to hear from you

Salary and Benefits

We offer a competitive hourly rate of €15.25 per hour, with flexible contracts that include 3 out of 4 weekends per month. You'll also enjoy a range of benefits, including a 15% IKEA discount, life assurance, and enhanced pension contributions.

Job Description

As a Customer Service Representative at IKEA, you'll be the friendly face that ensures customers leave happy. Your role will involve collaborating closely with colleagues to manage busy periods, solve customer issues, and maintain a smooth workflow.

You'll use your problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised. Accurate handling of returned products is also crucial, with any product issues immediately highlighted and escalated.

Required Skills and Qualifications

To succeed in this role, you'll need to be customer-focused, proactive, and able to work well under pressure. Computer literacy and the ability to work with technology are also essential.

You should have a customer-first mindset, making customers feel valued and supported in everything you do. A positive attitude, resilience, and patience when dealing with challenging customers are also key.



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