Clinical Systems Management Specialist

3 days ago

Cork, Cork, Ireland beBeeClinical Full time €60,000 - €80,000
Job Title: Clinical Systems Management Specialist

Clinical trials are a crucial part of the drug development process. As a Clinical Systems Management Specialist, you will play a vital role in supporting systems used in clinical trials. This position is based in Cork and requires daily functional interactions with teams in the US.

The team delivers innovative and reliable systems, processes, and information to enable clinical development and speed medicines to patients. Lilly Cork offers a premium workspace with flexible hybrid options and a broad benefits package. The company is committed to diversity, equity, and inclusion (DEI).

Responsibilities:
  • Maintain a strong working knowledge of systems used across CDDA in clinical trials.
  • Manage business systems using expertise in process understanding, development, and support.
  • Provide technical knowledge and coordination for business system support, maintenance, and deployment activities.
  • Offer support for timely installations of new releases and patches by providing technical expertise, training, and business process development.
  • Resolve system issues quickly and apply root cause analysis as needed.
  • Support system users with queries and incidents in line with Service Level Agreements.
  • Identify risks and issues and raise concerns appropriately.
  • Apply knowledge and experience to continuously improve functionality and efficiency.
  • Partner with various functions, geographies, and vendor staff as needed.
  • Understand and respond to customer feedback on systems.
  • Manage user access to relevant systems ensuring that users meet access requirements.
  • Support system testing as needed.
  • Support internal audits and external inspections as needed.
  • Develop and support user training as needed, including job aids, FAQs, knowledge base, etc.
  • Complete data movement activities and associated quality checks.
  • Develop and maintain metrics as needed.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or IT or equivalent work experience preferred.
  • Applied experience in medical, quality, clinical drug development, or clinical information flow preferred.
  • Excellent oral and written communication skills; able to communicate clearly and succinctly with team members and leadership.
  • Strong problem-solving skills; able to anticipate and recognize problems, diagnose root causes, and take corrective action to prevent recurrence within the team.
  • Excellent self-management and organizational skills; able to manage workload, set personal priorities, and adjust as needed.
  • Flexibility to adjust quickly and effectively to frequent change and altered priorities.
Benefits:

Lilly Cork offers a premium workspace with flexible hybrid options and a broad benefits package. The company is committed to diversity, equity, and inclusion (DEI).

Other Information/Additional Preferences:
  • Advanced degree in relevant field.
  • Experience in clinical development data systems as well as current and evolving technologies to support clinical development.
  • Knowledge and/or experience in project management of data migration and reporting.
  • Good interpersonal and leadership skills.
  • Demonstrated strength in logical thought and critical thinking.
  • Ability and experience in building consensus and resolving conflict to drive progress.
  • Flexibility in approach and/or high learning agility.
  • Ability to adjust to unexpected business opportunities while also being a catalyst for positive change.
  • Knowledge of regulatory and quality requirements governing clinical data development.
  • Exceptional customer focus.
  • Strong collaboration and teamwork skills.
  • Limited Travel 10%.

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