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Technical Support Specialist
2 weeks ago
At Astellas Ireland, we are seeking a highly skilled and experienced Senior Onsite Support Engineer to join our team. As a key member of our IT infrastructure services team, you will be responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.
This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently. You will work closely with our remote teams to provide the best possible service and be the hands and eyes for them when needed.
Key Responsibilities:- Provide timely and effective technical support for hardware, software, and networking issues.
- Perform routine maintenance, windows patching and upgrades on IT systems and equipment.
- Install and configure computer systems, iPads, iPhones, printers, and other peripherals.
- Troubleshoot and repair technical issues with computers, servers, networks, and other technology components.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- Proven years of experience in a field services or similar technical support role.
- Strong knowledge of computer hardware, software, networking, and operating systems.
- Excellent customer service and communication skills.
- Ability to work independently and manage multiple tasks effectively.
