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Account Management Representative

2 weeks ago

Galway City, Ireland Savvi Recruitment Consultants Full time
About the Role

We are seeking an experienced Account Management Representative to join our team in Galway. As an Account Management Representative, you will be responsible for managing and updating customer information, resolving customer queries, and maintaining accurate banking records.

Main Responsibilities:
  1. Manage customer interactions and resolve queries in a timely and professional manner.
  2. Update and maintain accurate customer information using CRM systems.
  3. Process data accurately and efficiently, meeting deadlines and quality standards.
  4. Provide exceptional customer support, ensuring client satisfaction and loyalty.
  5. Maintain up-to-date knowledge of banking products and services, staying current on industry trends and developments.
  6. Ensure compliance with banking regulations and company policies, adhering to internal controls and procedures.

Requirements:

  • Proficiency in CRM software and data entry.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal abilities, with the ability to build strong relationships with clients and team members.
  • Previous experience in banking or financial services, preferably in a customer-facing role.
  • High level of attention to detail and accuracy, with the ability to work independently and as part of a team.