Technical Leadership Opportunity

2 days ago

Dublin, Dublin City, Ireland beBeeFieldEngineer Full time €60,000 - €80,000

Key Highlights:

  • Provide front-line ICT support for clients by acting as the first-level point of contact for incident logging, second-level support via multiple channels, and deskside assistance.

Job Description:

Role Overview

The Lead Field Engineer will be responsible for managing a team on-site, ensuring service quality, attendance, and performance coordination with the provider's contract manager.

This role requires leadership responsibilities, including managing a small team, coordinating with the provider's contract manager, and ensuring service quality.

Responsibilities
  • Act as the first-level point of contact for ICT support requests via phone and email, logging all incidents promptly.
  • Provide second-level support through phone, email, and remote desktop to troubleshoot and resolve hardware/software issues.
  • Deliver deskside support and user briefings on laptops, mobiles, tablets, and peripherals within office locations.
  • Configure, install, and maintain hardware, mobile devices, and software as required.
  • Escalate complex issues to senior support teams or external service providers when necessary.
  • Manage attendance and daily activities of a team of four support staff.
  • Coordinate performance management concerns in collaboration with the contract manager.
Required Skills & Qualifications
  • Strong expertise in Microsoft 365, Windows 11 environments, and ICT helpdesk operations.
  • Experience setting up and supporting iOS devices.
  • Effective team leadership and resource management skills.
  • Proficient English language skills.
Benefits
  • Competitive salary package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
About the Role

This is an exciting opportunity for a motivated and experienced IT professional to lead a team and drive results in a fast-paced environment.

As a Lead Field Engineer, you will have the opportunity to develop your leadership skills, work with a talented team, and contribute to the success of our organization.

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